From service request to completed work

1. Request and initial information

Choose installation, repair or maintenance and provide the property location, your name and telephone number. For installation, room area, floor and property type are useful. For repair, include the visible symptom, error code, manufacturer and complete model where available.

The form is intended to collect enough information to begin, not to make you design the technical solution. If you do not know the required capacity, system type or fault, describe what you can observe and the result you want.

• Submitting a request is free
• Provide an exact town or address
• Photographs can clarify unit positions, façade and access
• Switch the equipment off if a symptom appears dangerous

2. Clarifying the property and requirement

We review the service type, address and known conditions. For installation, we clarify layout, glazing, solar exposure, proposed unit positions, pipe routes, electrical supply and condensate disposal. For repair, we establish when the problem began, which modes reveal it and whether previous work has been carried out.

Some properties can be assessed initially from clear photographs and a useful description. If wall construction, access, equipment condition or work scope cannot be established remotely, an inspection or diagnostic visit may be required.

3. Preparing the technical solution

For installation, we compare suitable capacity, a single-room split system, multi-zone alternatives and possible positions. The decision includes airflow, noise, the appearance of the façade and future maintenance access—not only the opening purchase price.

For repair or maintenance, we first separate contamination and routine care from a technical defect. Refrigerant recharge is not treated as an automatic answer. If the system charge is insufficient, the likely cause and repair viability should be assessed.

4. Proposal and approval

Before work, we define the expected scope, cost and likely timing. An installation proposal should explain what is included with the equipment and standard work, and identify non-standard items that may be assessed separately.

Work starts only after the customer approves the solution and cost. If the property reveals a concealed condition that could not reasonably be seen beforehand, we explain the required change and any additional cost before performing that part of the work.

5. Preparing for the service day

Provide access to the room, planned unit positions, electrical supply and outdoor working area. Furniture and sensitive finishes close to the work should be moved or protected. In an apartment building, required façade and shared-property approvals must be settled before drilling.

Tell us about restricted vehicle access, parking, gated courtyards, security procedures, permitted working hours or other site conditions. This supports correct preparation and reduces avoidable delays on arrival.

6. Installation, repair or maintenance

We complete the agreed work. During installation, this includes relevant connection, condensate, operating-mode and airflow checks. During repair, we test operation against the reported symptom as far as the equipment and current conditions permit.

At completion, we explain the work, visible risks and essential operating or maintenance guidance. A required spare part, additional diagnostic stage or separate trade is identified as a next step rather than treated as automatically approved work.

7. Changes and additional work

Photographs cannot always reveal concealed services, unusual construction or the complete nature of a fault. If a new condition appears during work, we pause the affected stage and explain its effect on the solution, materials, labour and cost before moving beyond the agreed scope.

The customer can approve the change or choose another viable solution. Where a different specialist is required, or a task cannot reasonably be completed under the existing conditions, we say so clearly. A transparent change process prevents unexpected additions and preserves a shared understanding of the result.

8. Information after the service

After installation, you should understand basic controls, accessible filters and the signs that indicate maintenance or diagnostics. Keep the manufacturer’s manual because it defines operating limits, user care and safety requirements for the exact model.

After repair or maintenance, retain the date, completed work and any recommended next inspection. If a symptom returns, note how long the system operated normally after the previous visit. A service history helps distinguish a new issue from a recurring fault.

9. Future maintenance planning

Maintenance frequency depends on manufacturer guidance, environment and use. A domestic system used seasonally does not have the same schedule as an office unit operating daily. Dust, pets, cooking, customer traffic and long running hours can require more frequent filter checks and professional cleaning.

For properties with several systems, keep a simple list of models, locations and service dates. This supports coordinated visits and makes differences between units easier to notice. Mention future renovation or additional rooms before attempting to expand the existing system.

10. Keeping a useful service history

Retain the approved proposal, model numbers, installation or repair date and important notes about routes, drainage or replaced components. If another person services the system later, this information can explain the existing arrangement without reopening finishes or repeating basic investigation.

In a repeat request, separate new symptoms from those observed before. History cannot always produce a remote diagnosis, but it helps prepare the right inspection. Store personal and property information safely and share only what is necessary for the requested service.